Support Policy for Nexgen Capital

Effective Date: [11/14/2024]

1. Overview

Nexgen Capital ("we," "us," or "our") is committed to providing exceptional support for our clients. This Support Policy outlines the types of support we provide, response times, and how clients can reach us for assistance.

2. Scope of Support

Nexgen Capital offers support for the following services:

• Account Management: Assistance with accessing and managing investment accounts.
• Technical Support: Help with technical issues related to our online platforms.
• Investment Inquiries: Support for questions about our investment products, services, and options.
• Transaction Assistance: Help with processing, tracking, or resolving issues with transactions.

3. Support Channels

Clients can reach us through the following support channels:

• Email Support: Contact us at [info@nexgencapital.com] for non-urgent inquiries. Our support team will respond as soon as possible.
• Phone Support: Call [+447476133730] for immediate assistance during business hours.
• Live Chat (if available): Chat with our support team in real-time through our website during support hours.

4. Hours of Operation

Our support team is available during the following hours:

• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM [Time Zone]
• After-Hours Support: For urgent issues outside regular hours, please leave a message on our support line, and we will respond as soon as possible.

5. Response Times

We aim to respond to all inquiries within the following timeframes:

• Email Support: 24-48 hours (excluding weekends and holidays).
• Phone Support: Immediate response during business hours.
• Live Chat: Immediate response during business hours.

6. Resolution Times

Resolution times vary based on the complexity of the issue. For common issues, we strive for the following:

• Account Access Issues: Resolved within one business day.
• Technical Issues: Resolved within 1-3 business days.
• Investment and Transaction Inquiries: Timeline depends on complexity but typically resolved within 3-5 business days.

7. Client Responsibilities

To help us provide effective support, we request that clients:

• Provide complete and accurate information when describing issues.
• Respond promptly to any follow-up questions from our support team.
• Follow instructions provided by our support staff to resolve issues.

8. Limitations of Support

This Support Policy does not cover:

• Investment or financial advice beyond general guidance on our products and services.
• Support for technical issues related to third-party software, hardware, or internet connectivity.

9. Updates to this Support Policy

We may update this Support Policy periodically. Any changes will be posted on our website with an updated effective date.

10. Contacting Support

For additional questions regarding this Support Policy, please contact us at:

Nexgen Capital Support Team
[info@nexgencapital.com]
[+447476133730]